Shipping policy

Shipping & Delivery Policy – FEMMEXA

Effective Date: June 23, 2025

Thank you for shopping with FEMMEXA. We are dedicated to providing a seamless delivery experience, both locally and internationally. Please review our shipping timelines and conditions below.

1. Domestic Delivery (Pakistan)

Estimated Delivery Time:
- Major Cities: 2 to 4 working days after dispatch
- Remote Areas: May take additional time
Availability & Confirmation:
- Delivery time is subject to stock availability and order confirmation via phone or email.
- You are kindly requested to keep your provided contact number active for smooth communication.
During Sale Periods:
- Order processing and delivery may take longer than usual due to high volume.
Important Note:
- For security and accuracy, we recommend having your order delivered directly to your residential or workplace address.
- FEMMEXA will not be held responsible for loss or damage if you opt to collect your parcel from courier offices or third-party pickup points.

2. International Shipping

Dispatch Time: 5 to 7 working days after order confirmation
Estimated Delivery Time: Varies by destination country
Important Notes:
- Once an international order is marked as "in process", it cannot be canceled or refunded.
- If a customer refuses delivery or fails to accept the parcel, all shipment, customs duties, and return charges will be the responsibility of the customer.
- During sales or promotions, international delivery may take longer than usual.

3. Cancellation Policy

We understand that situations change. Here's how cancellations work:

Prepaid Orders:
- You may cancel your order within 6 hours of placing it by contacting our support team.
- Refunds for cancelled orders will be issued as store credit or a credit voucher.
Orders in Process:
- Once an order status is marked as “in process”, it can no longer be canceled or refunded.

4. Payment Security

FEMMEXA is committed to secure and verified transactions:

In certain cases, payment verification may be required by your bank or payment provider.
Our team may reach out via call or email for additional details to prevent fraudulent activity.

🔒 Note: FEMMEXA reserves the right to cancel any order if payment authorization fails or appears suspicious.

5. Delivery Charges

Within Pakistan:
- A flat shipping fee of PKR 200-300 applies to all domestic orders.
- Free shipping is available for orders above PKR 4,999.
International Orders:
- Shipping rates vary by country, state, and locality.
- Use the checkout page to view estimated shipping charges (exclusive of taxes/duties).
- Custom duties, taxes, or import fees (if any) are the responsibility of the customer and may be collected by the courier at delivery.

6. Order Tracking

Once your order is dispatched, you’ll receive an SMS/email with a tracking number.
Track your parcel directly on the courier partner’s website.
If tracking updates are unavailable, please contact us at femmexa.official@gmail.com or via WhatsApp.